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Warranty

Experiencing an issue with our lights? Let us take care of it for you. We are extremely proud of the products we have developed, and are pleased to provide some of the best warranties in the decorative lighting industry.

Please note our warranties assume seasonal use of a product, with the exception of Chromaglow. Any warranties are void if the item(s) are left up for over 120 consecutive days in a year. 

 

All Big Star Lights branded products purchased from April 1, 2024 onward are covered by a 5-year warranty.

Under normal conditions of use, warranty protection is extended as follows:

Items Purchased on and after April 1, 2024:

Seasonal Warranty:

  • String Lights - 5 years
  • Stretch String Lights - 2 years with year-round use
  • Bulbs - 5 years
  • Electrical wiring and accessories - 5 years
  • Floodlights - 5 years
  • Twinkly Smart Products - 2 years
  • All other items including non-Big Star Lights branded products - 120 days unless specified

Permanently installed product warranty:

  • Chromaglow - 5 years with year-round use
  • Stretch String Mini Lights - 2 Years

Items Purchased before April 1, 2024:

  • String Lights - 1 year
  • Bulbs - 2 years
  • Electrical wiring and accessories - 3 years
  • Floodlights - 5 years
  • Twinkly Pro Products - 2 years
  • Chromaglow products (excluding controller) - 3 Years 
  • Chromaglow Bluetooth Controller - 1 Year 
  • All other items - 120 days


If a warranty claim is approved, we will happily provide you with a replacement product for the defective item(s), provided that we have that item in stock. Alternatively, we can offer a store credit. 

In the case that we don't carry that item or it is out of stock, we will either a) wait for stock to become available or b) provide you with a store credit.

Warranty Terms & Conditions

(Excerpt from our Terms and Conditions)

11.0 Limited Warranty

11.1. Subject to 11.2 and 11.3, Big Star warrants to Buyer that for the Goods and periods of time listed in this Section 11.1 from the date of shipment of the Goods ("Warranty Period"), that such Goods will be free from material defects in material and workmanship:

i. Electrical wiring and accessories – THREE (3) years;
ii. Replaceable bulbs – TWO (2) years; and
iii. LED Strip Lights – ONE (1) year;
iv. All other items – ONE-HUNDRED AND TWENTY (120) days.

11.2. Any warranty listed in Section 11.1 is void if the item(s) are left up over ONE HUNDRED AND TWENTY (120) consecutive days.

11.3. Bulb burnouts or electrical damage caused by the Buyer, weather elements, rough handling, or transit are not covered by Section 11.1.

11.4. Except for the warranty set forth in Section 11.1, Big Star makes no condition or warranty whatsoever with respect to the goods, including any (a) condition or warranty of merchantability; or (b) condition or warranty of fitness for a particular purpose; or (c) condition or warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.

11.5. Big Star shall not be liable for a breach of the warranty set forth in Section 11.1 unless:

i. Buyer gives written notice of the defect, reasonably described, to Big Star within THIRTY (30) days of the time when Buyer discovers or ought to have discovered the defect;
ii. Big Star is given a reasonable opportunity after receiving the notice to examine such Goods and Buyer (if requested to do so by Big Star) returns such Goods to Big Star's place of business at Big Star's cost for the examination to take place there; and
iii. Big Star reasonably verifies Buyer's claim that the Goods are defective.

11.6. Big Star shall not be liable for a breach of the warranty set forth in Section 11.1 if:

i. Buyer makes any further use of such Goods after giving such notice;
ii. the defect arises because Buyer failed to follow Big Star's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods; or
iii. Buyer alters or repairs such Goods without the prior written consent of Big Star.

11.7. Subject to Section 11.5 and Section 11.6 above, with respect to any such Goods during the Warranty Period, Big Star shall, in its sole discretion, either:

i. repair or replace such Goods (or the defective part) or
ii. credit or refund the price of such Goods at the pro rata contract rate

provided that, if Big Star so requests, Buyer shall, at Big Star's expense, return such Goods to Big Star.

11.8. The remedies set forth in Section 11.7 shall be the buyer's sole and exclusive remedy and Big Star's entire liability for any breach of the limited warranty set forth in Section 11.1. For greater clarity, the warranty in Section 11.1 does not include the cost of labor to install and/or remove the goods, the cost of shipping.

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