Experiencing an issue with our lights? Let us take care of it for you. We are extremely proud of the products we have developed, and are pleased to provide some of the best warranties in the decorative lighting industry.
Please note our warranties assume seasonal use of a product, with the exception of Chromaglow. Any warranties are void if the item(s) are left up for over 120 consecutive days in a year.ย
ย
All Big Star Lights branded products purchased from April 1, 2024 onward are covered by a 5-year warranty.
Under normal conditions of use, warranty protection is extended as follows:
Items Purchased on and after April 1, 2024:
Seasonal Warranty:
- String Lights - 5 years
- Stretch String Lights - 2 years with year-round use
- Bulbs - 5 years
- Electrical wiring and accessories - 5 years
- Floodlights - 5 years
- Twinkly Smart Products - 2 years
- All other items including non-Big Star Lights branded products - 120 days unless specified
Permanently installed product warranty:
- Chromaglow - 5 years with year-round use
- Stretch String Mini Lights - 2 Years
Items Purchased before April 1, 2024:
- String Lights - 1 year
- Bulbs - 2 years
- Electrical wiring and accessories - 3 years
- Floodlights - 5 years
- Twinkly Pro Products - 2 years
- Chromaglow products (excluding controller) - 3 Yearsย
- Chromaglow Bluetooth Controller - 1 Yearย
- All other items - 120 days
If a warranty claim is approved, we will happily provide you with a replacement product for the defective item(s), provided that we have that item in stock. Alternatively, we can offer a store credit.ย
In the case that we don't carry that item or it is out of stock, we will either a) wait for stock to become available or b) provide you with a store credit.